Planning Satisfaction Survey - Having recently had contact with the Planning Team at Torridge Council, any feedback you may have would be appreciated to help us to improve our service.
 
 
 
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Q1:
Did you utilise the Pre application service ?


Q2:
If NO, please tell us why not


Q3:
How useful did you find the pre-application service on a scale of 1-10
(1 being poor, 10 being excellent)


Q4:
What would it take to get a score of 10 for our pre-application service ?


Q5:
Did you use our web-site / Portal for your planning application ?


Q6:
If NO, please tell us why not


Q7:
If you used the web-site how helpful did you find the information ?
(1 being poor, 10 being excellent) 


Q8:
How could we improve the information on our website?
What would it take to get a 10 ?


Q9:
Thinking about your contact with the Planning Service at Torridge, on a scale of 1 to 10
(1 being poor, 10 being excellent)
How would you rate the Information available to understand the planning process


Q10:
How would you rate the Helpfulness and courtesy of staff on a scale of 1 to 10 ?
(1 being poor, 10 being excellent)


Q11:
How would you rate the Time taken to respond to your questions / queries on a scale of 1 to 10 ?
(1 being poor, 10 being excellent)


Q12:
How would you rate Being kept informed of the progress of your application on a scale of 1 to 10 ?
(1 being poor, 10 being excellent)


Q13:
How would you rate the Overall Service on a scale of 1 to 10
(1 being poor, 10 being excellent)


Q14:
How could we improve on any of the above?
What would it take to get a score of 10 ?


Q15:
Please use this space to provide any other comments or issues you would like to share with us


Q16:

Thank you for taking the time to complete the survey, we may wish to contact you further. If you are happy for us to do so please provide your preferred contact details.

i.e. Name
Address, Email, or Phone Number
Reference number (if applicable).